Refund Policy

Last updated on September 17th, 2024 at 03:12 pm

Refund Policy

1. Introduction and Compliance Statement

Purpose

This Refund Policy outlines the terms and conditions under which refunds are granted for courses and services provided by TSINational.com. Our goal is to ensure clarity, fairness, and transparency for all students regarding our refund practices.

Compliance Statement

TSINational.com is committed to adhering strictly to all applicable laws and regulations governing educational services and consumer protection. This Refund Policy is established in compliance with:

  • Texas Education Code Section 132.061
  • PayPal Seller Protection Program
  • Federal and State Laws, including specific regulations for:
    • Oregon
    • Colorado

By aligning our policies with these regulations, we aim to protect the rights of our students while safeguarding the integrity and sustainability of our educational programs.

2. Applicability

Courses and Services Covered

This Refund Policy applies to all educational courses and services provided by www.TSINational.com, including but not limited to:

  • Self-Study (Online Courses): Educational programs that students complete at their own pace through online platforms provided by TSINational.com.
  • Virtual (Zoom) Classes: Live, instructor-led courses conducted online via Zoom or similar video conferencing tools.
  • In-Person Classes: Traditional classroom-based courses held at physical locations designated by TSINational.com.

State-Specific Applicability

Certain provisions within this Refund Policy may vary for residents of specific states due to local regulations and requirements:

  • Oregon Residents: Refund policies for students residing in Oregon are subject to additional state regulations. Please refer to the “State-Specific Refund Policies for Oregon” section for detailed information.
  • Colorado Residents: Refund policies for students residing in Colorado are subject to additional state regulations. Please refer to the “State-Specific Refund Policies for Colorado” section for detailed information.

International Students

For students residing outside of the United States, this Refund Policy applies uniformly unless superseded by any local laws or regulations in the student’s country of residence.

Exclusions

This Refund Policy does not apply to:

  • Third-Party Offerings: Courses or materials provided by third-party partners or affiliates through TSINational.com. Refund policies for such offerings are governed by the respective third-party provider’s terms and conditions.
  • Customized Training Programs: Specialized training or courses developed for specific organizations or groups under separate contractual agreements. Refund terms for these programs are defined within their individual contracts.
  • Promotional Items and Bonuses: Any free or bonus materials provided as part of promotional offers are not subject to refunds or exchanges.

3. General Refund Policy Overview

Principles of the Refund Policy

At www.TSINational.com, we are committed to providing high-quality educational services and ensuring student satisfaction. Our Refund Policy is designed to be fair, transparent, and straightforward, minimizing administrative burdens for both students and our team. The following principles guide our refund practices:

  • Fairness: We aim to balance the needs of our students with the operational requirements of our programs.
  • Simplicity: Procedures are clear and easy to follow to prevent misunderstandings.
  • Legal Compliance: Our policies strictly adhere to federal and state laws, including regulations specific to Texas, Oregon, and Colorado.

Non-Refundable Items

Certain fees and materials are non-refundable:

  • Administrative Fees: Non-refundable administrative fees as specified in this policy (e.g., cancellation fees).
  • Shipping and Handling Costs: All shipping and handling charges for physical materials.
  • Opened or Used Materials: Textbooks, software, and other course materials that have been opened or used.
  • Online or Downloadable Products: Once accessed, online courses, e-books, and other digital content are non-refundable.
  • Promotional Items: Free or bonus materials provided as part of promotional offers are not eligible for refunds or exchanges.
  • Third-Party Fees: Fees paid to third-party entities (e.g., examination or licensing fees) are non-refundable.

Conditions Affecting Refund Eligibility

Refund eligibility is subject to the following conditions:

  • Course Access and Usage:
    • Self-Study (Online Courses):
      • Accessing 10% or more of the course content renders the course non-refundable.
      • Courses accessed beyond the 72-hour cancellation period are subject to administrative fees upon refund.
    • Virtual (Zoom) and In-Person Classes:
      • Attending any portion of a class session counts as full attendance for that session.
      • No refunds will be issued once the class has started.
  • Timeframes for Refund Requests:
    • Refund requests must be submitted within the specified timeframes outlined in this policy for each course type (e.g., within 30 days of purchase for online courses).
  • Completion Percentage Thresholds:
    • No refunds will be issued after a student has completed 75% or more of a course or program, as determined by the number of lessons completed or classes attended.
  • Compliance with Refund Procedures:
    • Students must follow the proper procedures for requesting a refund, including submitting requests in writing through the designated channels (e.g., online ticketing system).
  • Extenuating Circumstances
    • Recognized Extenuating Circumstance:
      • The only extenuating circumstance recognized for refund exceptions is being called to active military service.
    • Non-Recognized Circumstances:
      • Medical Issues: Illnesses, injuries, or medical procedures are not considered valid reasons for refund exceptions.
      • Pregnancy: Pregnancy-related conditions or childbirth are not eligible for refund exceptions.
      • Job Changes: Changes in employment status, including new jobs, job transfers, or increased work hours, are not valid reasons for refund exceptions.
      • Financial Hardship: Financial difficulties or changes in personal financial circumstances are not grounds for refund exceptions.
      • Personal Commitments: Family obligations, personal projects, or travel plans are not considered valid reasons for refund exceptions.
      • Technological Issues: Lack of access to required technology or technical difficulties on the student’s end are not eligible for refund exceptions.
    • Important Note:
      • We understand that life events can impact your ability to participate in a course. However, to maintain fairness and consistency, we must adhere strictly to our refund policy without exceptions for the above circumstances.

4. Cancellation and Refund Policies

4.1 Self-Study (Online Courses)

4.1.1 72-Hour Cancellation Period
  • Eligibility for Full Refund:
    • Students may cancel their enrollment and request a full refund of all tuition and fees paid if the refund request is submitted within 72 hours of the date and time of purchase, including weekends and holidays.
    • To be eligible for a full refund, the student must not have accessed more than 10% of the online course content.
  • Procedure for Cancellation:
    • Submit a written cancellation request through our online ticketing system available at www.TSINational.com.
    • Include the following information:
      • Full name and contact information.
      • Course name.
      • Date and time of purchase.
      • Statement requesting a refund.
  • Refund Amount:
    • Eligible students will receive a full refund of all tuition and fees paid, minus any non-refundable charges such as shipping and handling fees.
  • Processing Time:
    • Refunds will be processed within 60 days of receiving the cancellation request.
4.1.2 Refunds After 72-Hour Cancellation Period
  • Eligibility for Pro Rata Refund:
    • If a student withdraws or is terminated after the 72-hour cancellation period but before completing 75% of the course, they may be eligible for a pro rata refund of the tuition and fees paid for the unused portion of the course.
    • The student must have accessed less than 75% of the course content.
  • Administrative Fee:
    • TSINational.com may retain a non-refundable administrative fee not to exceed $100.
  • Calculation of Refund:
    • The refund amount will be calculated based on the percentage of the course not completed, minus the administrative fee.
    • Formula:
      • Refund Amount = [Tuition Paid × (100% – Percentage of Course Completed)] – Administrative Fee
  • No Refund After 75% Completion:
    • No refunds will be issued after the student has completed 75% or more of the course content.
  • Procedure for Withdrawal:
    • Submit a written withdrawal request through our online ticketing system at www.TSINational.com.
    • Include the necessary information as specified above.
  • Processing Time:
    • Refunds will be processed within 60 days of receiving the withdrawal request.

4.2 Virtual (Zoom) Classes

4.2.1 72-Hour Cancellation Period
  • Eligibility for Full Refund:
    • Students may cancel their enrollment and request a full refund of all tuition and fees paid if the refund request is submitted within 72 hours of the date and time of purchase, including weekends and holidays.
    • To be eligible for a full refund, the student must not have attended any portion of the class.
  • Procedure for Cancellation:
    • Submit a written cancellation request through our online ticketing system at www.TSINational.com.
    • Include the following information:
      • Full name and contact information.
      • Course name and scheduled class date.
      • Date and time of purchase.
      • Statement requesting a refund.
  • Refund Amount:
    • Eligible students will receive a full refund of all tuition and fees paid, minus any non-refundable charges such as shipping and handling fees.
  • Processing Time:
    • Refunds will be processed within 60 days of receiving the cancellation request.
4.2.2 Refunds After 72-Hour Cancellation Period
  • Eligibility for Pro Rata Refund:
    • If a student withdraws or is terminated after the 72-hour cancellation period but before completing 75% of the scheduled class hours, they may be eligible for a pro rata refund of the tuition and fees paid for the unused portion of the course.
    • The student must have attended less than 75% of the scheduled class hours.
  • Administrative Fee:
    • TSINational.com may retain a non-refundable administrative fee not to exceed $100.
  • Calculation of Refund:
    • The refund amount will be calculated based on the number of class hours not attended, minus the administrative fee.
    • Formula:
      • Refund Amount = [Tuition Paid × (Hours Not Attended ÷ Total Class Hours)] – Administrative Fee
  • No Refund After 75% Completion:
    • No refunds will be issued after the student has completed 75% or more of the scheduled class hours.
  • Procedure for Withdrawal:
    • Submit a written withdrawal request through our online ticketing system at www.TSINational.com.
    • Include the necessary information as specified above.
  • Processing Time:
    • Refunds will be processed within 60 days of receiving the withdrawal request.

4.3 In-Person Classes

4.3.1 72-Hour Cancellation Period
  • Eligibility for Full Refund:
    • Students may cancel their enrollment and request a full refund of all tuition and fees paid if the refund request is submitted within 72 hours of the date and time of purchase, including weekends and holidays.
    • To be eligible for a full refund, the student must not have attended any portion of the class.
  • Procedure for Cancellation:
    • Submit a written cancellation request through our online ticketing system at www.TSINational.com.
    • Include the following information:
      • Full name and contact information.
      • Course name and scheduled class date.
      • Date and time of purchase.
      • Statement requesting a refund.
  • Refund Amount:
    • Eligible students will receive a full refund of all tuition and fees paid, minus any non-refundable charges such as shipping and handling fees.
  • Processing Time:
    • Refunds will be processed within 60 days of receiving the cancellation request.
4.3.2 Refunds After 72-Hour Cancellation Period
  • Eligibility for Pro Rata Refund:
    • If a student withdraws or is terminated after the 72-hour cancellation period but before completing 75% of the scheduled class hours, they may be eligible for a pro rata refund of the tuition and fees paid for the unused portion of the course.
    • The student must have attended less than 75% of the scheduled class hours.
  • Administrative Fee:
    • TSINational.com may retain a non-refundable administrative fee not to exceed $100.
  • Calculation of Refund:
    • The refund amount will be calculated based on the number of class hours not attended, minus the administrative fee.
    • Formula:
      • Refund Amount = [Tuition Paid × (Hours Not Attended ÷ Total Class Hours)] – Administrative Fee
  • No Refund After 75% Completion:
    • No refunds will be issued after the student has completed 75% or more of the scheduled class hours.
  • Procedure for Withdrawal:
    • Submit a written withdrawal request through our online ticketing system at www.TSINational.com.
    • Include the necessary information as specified above.
  • Processing Time:
    • Refunds will be processed within 60 days of receiving the withdrawal request.

4.4 State-Specific Refund Policies

4.4.1 Oregon Residents
  • Refund Eligibility:
    • For students residing in Oregon, refunds will be provided within 30 days of the termination date.
  • Pro Rata Refund Schedule:
    • Up to 50% Completion: Students who have completed up to 50% of the course are eligible for a pro rata refund of tuition paid, less any cancellation charges.
    • 51% or More Completion: No refunds will be issued after 51% or more of the course has been completed.
  • Cancellation Charge:
    • A cancellation charge may be applied, not to exceed $150.
  • Calculation of Refund:
    • Formula:
      • Refund Amount = [Tuition Paid × (100% – Percentage of Course Completed up to 50%)] – Cancellation Charge
  • Procedure:
    • Submit a written withdrawal request through our online ticketing system at www.TSINational.com.
    • Include the necessary information as specified above.
4.4.2 Colorado Residents
  • Refund Eligibility:
    • For students residing in Colorado, refunds will be made according to the following schedule:
      When Student Terminates Training Refund Entitlement
      Within first 10% of program 90% refund less cancellation charge
      After 10% but within 25% of program 75% refund less cancellation charge
      After 25% but within 50% of program 50% refund less cancellation charge
      After 50% but within 75% of program 25% refund less cancellation charge
      After 75% completed No refund
  • Cancellation Charge:
    • TSINational.com may retain a cancellation charge of 20% of the total tuition, not to exceed $150.
  • Procedure:
    • Submit a written withdrawal request through our online ticketing system at www.TSINational.com.
    • Include the necessary information as specified above.
  • Processing Time:
    • Refunds will be processed within 30 days of receiving the withdrawal request.

4.5 General Terms Applicable to All Course Types

  • Non-Refundable Charges:
    • Administrative Fees: Non-refundable as specified above.
    • Shipping and Handling Fees: Non-refundable.
    • Materials: Opened or used physical materials, including textbooks and study guides, are non-refundable.
  • Method of Refund:
    • Refunds will be issued using the original payment method. TSINational.com is not responsible for delays caused by payment processors or financial institutions.
  • Failure to Attend or Access:
    • Failure to attend scheduled classes or access course materials does not entitle the student to a refund outside of the policies specified above.
  • Extenuating Circumstances:
    • The only extenuating circumstance recognized for refund exceptions is being called to active military service.
  • Compliance with Law:
    • These policies are established in compliance with Texas Education Code Section 132.061, Oregon State Regulations, Colorado State Regulations, and other applicable laws.

5. Determination of Course Completion and Access

To ensure clarity regarding refund eligibility, www.TSINational.com defines course completion and access as follows:

5.1 Self-Study (Online Courses)

  • Course Access Measurement:
    • Accessing Course Content: Access is tracked when a student logs into the course platform and opens any part of the course materials, including but not limited to videos, reading materials, quizzes, assessments, and taking any Practice Tests.
  • Completion Thresholds:
    • Before Taking a Practice Test:
      • Up to 10% Accessed and No Practice Test Taken:
        • Students who have accessed up to 10% of the course content and have not taken any Practice Tests may be eligible for a refund as outlined in Section 4.1.1.
      • More Than 10% and Up to 50% Accessed and No Practice Test Taken:
        • Students who have accessed more than 10% but less than 50% of the course content and have not taken any Practice Tests may be eligible for a pro rata refund as described in Section 4.1.2.
    • After Taking a Practice Test:
      • Practice Test Taken:
        • Once a student has taken any Practice Test, they are considered to have completed 50% or more of the course, regardless of the percentage of content accessed.
        • No refunds will be issued after a Practice Test has been taken.

5.2 Virtual (Zoom) Classes

  • Attendance and Assessment Measurement:
    • Class Sessions: Each scheduled virtual class session constitutes a measurable portion of the course.
    • Practice Tests: Taking any Practice Test during or after the class sessions is considered substantial completion.
  • Completion Thresholds:
    • Before Taking a Practice Test:
      • Up to 10% of Sessions Attended and No Practice Test Taken:
        • Students who have attended up to 10% of the total class sessions and have not taken any Practice Tests may be eligible for a refund as outlined in Section 4.2.1.
      • More Than 10% and Up to 50% of Sessions Attended and No Practice Test Taken:
        • Students who have attended more than 10% but less than 50% of the total class sessions and have not taken any Practice Tests may be eligible for a pro rata refund as described in Section 4.2.2.
    • After Taking a Practice Test:
      • Practice Test Taken:
        • Once a student has taken any Practice Test, they are considered to have completed 50% or more of the course, regardless of the number of sessions attended.
        • No refunds will be issued after a Practice Test has been taken.

5.3 In-Person Classes

  • Attendance and Assessment Measurement:
    • Class Sessions: Each scheduled in-person class session constitutes a measurable portion of the course.
    • Practice Tests: Taking any Practice Test during or after the class sessions is considered substantial completion.
  • Completion Thresholds:
    • Before Taking a Practice Test:
      • Up to 10% of Sessions Attended and No Practice Test Taken:
        • Students who have attended up to 10% of the total class sessions and have not taken any Practice Tests may be eligible for a refund as outlined in Section 4.3.1.
      • More Than 10% and Up to 50% of Sessions Attended and No Practice Test Taken:
        • Students who have attended more than 10% but less than 50% of the total class sessions and have not taken any Practice Tests may be eligible for a pro rata refund as described in Section 4.3.2.
    • After Taking a Practice Test:
      • Practice Test Taken:
        • Once a student has taken any Practice Test, they are considered to have completed 50% or more of the course, regardless of the number of sessions attended.
        • No refunds will be issued after a Practice Test has been taken.

5.4 Important Notes

  • Determination of Course Completion:
    • Practice Test as Completion Indicator:
      • Taking any Practice Test is considered a significant indicator of course completion and overrides other measurements of content accessed or sessions attended.
  • Access Definition:
    • Access includes viewing or downloading any course materials. Simply logging into the course platform without accessing content does not count towards course completion.
  • Attendance Definition:
    • Attendance is counted when a student is present for any portion of a scheduled class session, whether virtual or in-person.
  • No Refund After Taking a Practice Test:
    • Regardless of the percentage of the course completed or sessions attended, no refunds will be issued once a student has taken any Practice Test.
  • Course Materials:
    • Non-Returnable: Course materials, whether accessed online or received in physical form, are non-returnable and non-refundable once accessed or received

6. Administrative Fees and Non-Refundable Charges

This section outlines the administrative fees and charges that are non-refundable under any circumstances, as well as how these fees are applied.

6.1 Non-Refundable Administrative Fee

  • 6.1.1 Purpose of Administrative Fee:
    • An administrative fee is charged to cover the cost of processing refunds, cancellations, or withdrawals, and is non-refundable under any circumstances.
  • 6.1.2 Amount:
    • The non-refundable administrative fee will be $100, regardless of the course type or the percentage of the course completed.
  • 6.1.3 Application:
    • The administrative fee will be deducted from all refund amounts, including pro rata refunds, and is applied to both Self-Study (Online Courses), Virtual (Zoom) Classes, and In-Person Classes.

6.2 Non-Refundable Course Materials

  • 6.2.1 Definition of Non-Refundable Materials:
    • Any physical or digital materials provided as part of the course, such as textbooks, study guides, printed materials, or digital downloads, are non-refundable once they have been accessed or received by the student.
  • 6.2.2 Condition of Refund for Unused Materials:
    • If a student has not accessed or opened the physical course materials and requests a refund within the eligible period, the cost of these materials may still be refunded, less shipping fees.
    • Digital materials are non-refundable once accessed or downloaded.
  • 6.2.3 Shipping and Handling Fees:
    • Shipping and handling fees for the delivery of physical course materials are non-refundable under any circumstances.

6.3 Non-Refundable Digital Add-ons or Extensions

  • 6.3.1 Digital Add-ons:
    • Digital add-ons, such as course extensions, additional practice exams, or other supplemental digital materials, are non-refundable once purchased, regardless of whether or not they have been accessed.
  • 6.3.2 Course Extensions:
    • Course extensions purchased to extend access to the course beyond the standard access period are non-refundable, even if the extension has not been used or accessed.

6.4 Exam Fees and Licensing Fees

  • 6.4.1 Third-Party Fees:
    • Any exam fees, licensing fees, or registration fees paid to third-party organizations (such as state insurance boards or testing agencies) are non-refundable and are not the responsibility of www.TSINational.com.
  • 6.4.2 Non-Refundable License Application or Renewal Fees:
    • If any licensing fees are included as part of a package, these fees are non-refundable if the application process has already begun.

6.5 Other Non-Refundable Fees

  • 6.5.1 Additional Service Charges:
    • Any additional service charges, such as fees for expedited shipping, special handling, or other non-standard services, are non-refundable once these services have been rendered.
  • 6.5.2 Technology or Platform Fees:
    • Any fees related to the use of online platforms, virtual classrooms, or third-party technology services are non-refundable once the student has accessed the course or platform.

7. State-Specific Refund Policies

Certain states have additional regulations regarding refund policies for educational services. This section addresses the specific refund policies for Oregon and Colorado residents, as well as any other state-specific rules applicable to www.TSINational.com.

7.1 Oregon-Specific Refund Policy

For residents of Oregon, www.TSINational.com complies with the state’s specific refund policy requirements for online and classroom-based courses.

  • 7.1.1 Refund Eligibility:
    • Refunds will be provided within 30 days of the termination date, provided that the following conditions are met.
    • The termination date is defined as the date www.TSINational.com receives written or verbal notice of a student’s intention to cancel their enrollment.
  • 7.1.2 Refund Schedule:
    • For students residing in Oregon, refunds will be processed as follows:
      Proportion of Course Completed Pro Rata Refund
      Up to 50% Completed Refund up to 50%, minus fees
      More than 50% Completed No refund
  • 7.1.3 Refund Calculation:
    • The percentage of the course completed will be determined based on the number of lessons accessed for online courses or sessions attended for classroom/virtual classes.
    • The refund amount will be based on the pro rata portion of the tuition, less a $150 cancellation charge.

7.2 Colorado-Specific Refund Policy

For residents of Colorado, www.TSINational.com follows the state’s required refund policies for private institutions.

  • 7.2.1 Refund Eligibility:
    • Refunds will be provided within 30 days of the termination date. The termination date is defined as the date www.TSINational.com receives written or verbal notice of a student’s intention to withdraw or the last day of attendance, whichever comes first.
  • 7.2.2 Refund Schedule:
    • Refunds for students residing in Colorado will be calculated as follows:
      When Student Terminates Training Refund Entitlement
      Within first 10% of program 90% refund, less cancellation charge
      After 10% but within 25% of program 75% refund, less cancellation charge
      After 25% but within 50% of program 50% refund, less cancellation charge
      After 50% but within 75% of program 25% refund, less cancellation charge
      After 75% completed No refund
  • 7.2.3 Cancellation Charge:
    • A 20% cancellation charge will be deducted from the total tuition paid, not to exceed $150.

7.3 State-Specific Licensing Requirements

  • 7.3.1 States such as Florida, where pre-licensing education is regulated, may have additional refund requirements or restrictions. www.TSINational.com complies with these regulations as required by law.
  • 7.3.2 Refund policies in other states may differ based on the respective Department of Insurance or regulatory body. Students are advised to review their state-specific regulations and contact www.TSINational.com for any additional information.

7.4 Non-Compliance with State-Specific Policies

  • 7.4.1 If a student resides in a state with unique refund policy requirements that conflict with the general refund policies of www.TSINational.com, the state-specific policies will take precedence.

8. Chargebacks and Dispute Resolution

This section outlines the policy for handling chargebacks and disputes, detailing the steps www.TSINational.com takes to prevent fraudulent claims and ensure proper record-keeping for legitimate chargeback reasons.

8.1 Legitimate Reasons for Chargebacks

Chargebacks may be initiated by students for the following reasons, as recognized by www.TSINational.com and major payment processors:

  • 8.1.1 Fraudulent Use of Payment Method:
    • If a student claims that their payment method was used fraudulently (i.e., the student did not authorize the transaction), they must provide a police report documenting the fraud.
    • www.TSINational.com will automatically dispute any fraud-related chargebacks that are submitted without a valid police report.
  • 8.1.2 Product or Service Not Delivered:
    • A chargeback may be initiated if the student can demonstrate that www.TSINational.com failed to provide access to the course or service as outlined at the time of purchase.
    • www.TSINational.com will provide detailed records of student access, login data, and attendance logs to show that services were delivered.
  • 8.1.3 Misrepresentation of Service:
    • A chargeback may be initiated if the student claims the course or service was misrepresented at the time of sale.
    • www.TSINational.com maintains a clear description of all courses, services, and materials provided. In the case of such claims, records of service delivery and student agreements will be provided to the payment processor as evidence.

8.2 Handling Fraud-Related Chargebacks

  • 8.2.1 Requirement of Police Report:
    • Any fraud-related chargeback must be accompanied by a police report that documents the fraudulent use of the payment method.
    • Chargebacks initiated without a police report will be disputed immediately by www.TSINational.com, with the submission of records showing the student’s participation, including:
      • Course access logs.
      • Practice Tests or assessments completed.
      • Attendance records (for virtual and in-person classes).
  • 8.2.2 Automatic Dispute of Fraud Claims Without Documentation:
    • If no police report is provided with a fraud-related chargeback, www.TSINational.com will automatically dispute the claim with the payment provider.

8.3 Chargeback Disputes for Non-Fraud Reasons

  • 8.3.1 Service Not Delivered Disputes:
    • www.TSINational.com maintains comprehensive records of course access, including login logs, timestamps of content viewed, and attendance records for virtual and in-person classes.
    • If a student initiates a chargeback claiming non-delivery of service, these records will be submitted to the payment provider to dispute the chargeback and demonstrate that the student accessed the materials or attended classes.
  • 8.3.2 Misrepresentation of Service Disputes:
    • In the event a student claims that the course or service was misrepresented, www.TSINational.com will submit evidence including:
      • The course description as presented at the time of purchase.
      • Student agreements acknowledging the course structure, content, and refund policies.
      • Records of course engagement, including login and access data.
  • 8.3.3 Dissatisfaction, Financial Hardship, or Non-Attendance:
    • Chargebacks initiated due to dissatisfaction with the course, financial hardship, or failure to attend or access the course are not considered valid reasons for a chargeback.
    • In such cases, www.TSINational.com will submit the refund policy, the student’s acknowledgment of the terms, and access records to demonstrate that the course was delivered as promised and that the student agreed to the terms and conditions.

8.4 Record Keeping and Submission of Evidence

  • 8.4.1 Detailed Records of Service Delivery:
    • www.TSINational.com maintains detailed records of all student activities related to the course, including:
      • Login records and timestamps.
      • Course access logs, tracking every module, video, or material viewed.
      • Attendance logs for virtual and in-person classes.
      • Practice Tests and assessments taken by the student.
  • 8.4.2 Submission of Evidence in Dispute:
    • In the event of a chargeback, www.TSINational.com will submit these records to the payment provider to demonstrate that the services were delivered as agreed.
    • These records, along with the student’s acknowledgment of the refund policy, will be submitted to ensure that disputes are resolved in favor of www.TSINational.com.

8.5 Direct Resolution Encouraged

  • 8.5.1 Students Encouraged to Contact Support:
    • Students are encouraged to resolve any disputes directly with www.TSINational.com through the online support system before initiating a chargeback.
    • In many cases, the issue can be resolved within the framework of the refund policy.

8.6 Arbitration Option

  • 8.6.1 Arbitration for Unresolved Disputes:
    • If a dispute cannot be resolved directly between the student and www.TSINational.com, the company reserves the right to require arbitration as a means of resolving the dispute.
    • The arbitration will be conducted in the jurisdiction where www.TSINational.com is headquartered, in accordance with local arbitration laws.

9. Refund Request Process

This section outlines the procedures that students must follow when submitting a refund request, including timelines, required documentation, and how refunds will be processed.

9.1 Submission of Refund Requests

  • 9.1.1 Method of Submission:
    • All refund requests must be submitted through the official ticketing system on www.TSINational.com. No refund requests will be accepted via phone, email, or any other method.
  • 9.1.2 Required Information:
    • When submitting a refund request, students must provide the following information:
      • Full Name and Enrollment ID.
      • Course Title and Date of Enrollment.
      • Reason for Refund (including documentation for any state-specific regulations, if applicable).
  • 9.1.3 Timing of Submission:
    • Refund requests must be submitted within the timeframe specified for each course type:
      • Self-Study (Online Courses): Within the first 72 hours or as outlined in Section 4.
      • Virtual (Zoom) Classes: Refund requests must be submitted before attending 10% of sessions or prior to taking a Practice Test.
      • In-Person Classes: Refund requests must be submitted before attending 10% of sessions or prior to taking a Practice Test.

9.2 Review and Verification

  • 9.2.1 Review Process:
    • Upon receipt of a refund request, www.TSINational.com will review the request to verify the following:
      • The request falls within the allowed refund period.
      • The student has not exceeded the completion thresholds (e.g., more than 10% of course accessed, any Practice Test taken).
      • All necessary documentation has been provided.
  • 9.2.2 Verification of Course Activity:
    • www.TSINational.com will verify the student’s course activity, including:
      • Course access logs.
      • Attendance records (for virtual or in-person classes).
      • Completion of any Practice Tests.

9.3 Processing Timeframe

  • 9.3.1 Standard Processing Time:
    • Refunds will be processed within 60 days of the refund request approval, in compliance with state and federal laws.
  • 9.3.2 Exceptions for State-Specific Policies:
    • For students residing in states with specific refund timelines (e.g., Oregon and Colorado), www.TSINational.com will adhere to those state-mandated processing timeframes (e.g., 30 days).

9.4 Refund Payment Method

  • 9.4.1 Original Payment Method:
    • Refunds will be issued to the original payment method used during enrollment (e.g., PayPal, credit card). If the original payment method is no longer available, alternative methods may be discussed.
  • 9.4.2 Third-Party Payment Processors:
    • Refunds processed through third-party payment platforms (e.g., PayPal) are subject to the processing times and guidelines of the platform. www.TSINational.com is not responsible for delays caused by third-party services.
  • 9.4.3 Administrative Fees Deduction:
    • Any applicable non-refundable administrative fees (as outlined in Section 6) will be deducted from the refund amount.

9.5 Denial of Refund Requests

  • 9.5.1 Denied Refunds:
    • Refund requests that do not meet the criteria outlined in this policy will be denied. Reasons for denial include, but are not limited to:
      • Request outside the refund period.
      • Course completion threshold exceeded (e.g., more than 50% completed or a Practice Test taken).
      • Failure to provide necessary documentation for fraud claims or state-specific refund policies.
  • 9.5.2 Notification of Denial:
    • Students will be notified via email if their refund request has been denied, including a brief explanation of the reason for denial. Denied requests are final.

9.6 Appeals Process

  • 9.6.1 Appeal Submission:
    • If a student believes their refund request was unfairly denied, they may submit an appeal through the www.TSINational.com support system. Appeals must be submitted within 7 days of receiving the denial notice.
  • 9.6.2 Final Review:
    • Appeals will be reviewed by senior management, and a final decision will be made within 14 days of the appeal submission. The decision rendered at this stage will be final and binding.

10. Exceptions & Special Circumstances

This section outlines the limited exceptions and special circumstances under which refunds or alternative accommodations may be considered.

10.1 Military Service

  • 10.1.1 Refund Eligibility for Active Duty:
    • If a student is called to active duty in a military service of the United States or the Texas National Guard, they may be eligible for one of the following options:
      • Pro Rata Refund: A pro rata refund of any tuition, fees, or other charges paid for the portion of the course not completed following withdrawal.
      • Course Pause: The student may request to pause their course and resume within 12 months of their return from active duty, without paying additional tuition or fees.
  • 10.1.2 Documentation Required:
    • Students requesting an exception for active military duty must submit official documentation verifying their call to active duty. This could include orders from the military or any relevant government documentation.
  • 10.1.3 No Refund After Completion Threshold:
    • If the student has completed 50% or more of the course or has taken any Practice Tests, they will not be eligible for a refund, but they may still be eligible to resume their course within 12 months under the course pause option.

10.2 Excluded Circumstances

  • 10.2.1 Medical Issues:
    • Refunds or accommodations will not be provided for medical issues, including but not limited to illness, injury, or pregnancy. Students must plan accordingly before enrolling in a course.
  • 10.2.2 Financial Hardship or Job Changes:
    • Refunds or course adjustments will not be made for changes in a student’s financial situation or employment status (e.g., job loss, job relocation, change in work hours).
  • 10.2.3 Death in Family:
    • No refunds will be granted due to the death of a family member. Students must plan their schedules accordingly, as this will not be considered an extenuating circumstance.
  • 10.2.4 Non-Attendance or Failure to Complete:
    • Students who fail to attend virtual or in-person classes, or who do not complete self-study courses within the designated timeframe, will not be eligible for refunds. Non-attendance does not constitute a valid reason for refund.
  • 10.2.5 All Other Reasons:
    • Refunds will not be granted for any other reasons not explicitly stated in this refund policy. This includes, but is not limited to:
      • Personal scheduling conflicts.
      • Dissatisfaction with course content.
      • Lack of time to complete the course.
      • Changes in personal preferences.
    • Students are responsible for ensuring they can meet the course requirements and schedule before enrolling.
  • 10.2.6 No Extensions on Account Access:
    • No extensions on account access or course availability will be granted under any circumstances, except in the case of active military duty as outlined in Section 10.1.
    • This policy is strictly enforced, and no exceptions will be made for reasons such as personal issues, technical difficulties, or any other non-military related circumstances.

10.3 Discontinued Courses

  • 10.3.1 Full Refund for Discontinued Courses:
    • In the event that www.TSINational.com discontinues a course after a student has enrolled but before they have completed the course, a full refund of tuition and fees will be provided to all students affected by the discontinuation.
  • 10.3.2 No Refund After Course Completion:
    • If the student has completed the course (either by accessing more than 50% of the content or by taking any Practice Tests), no refund will be granted, even if the course is later discontinued.

10.4 Program-Specific Exclusions

  • 10.4.1 Continuing Education Courses:
    • Refunds for continuing education courses will not be granted under any circumstance once the course has been accessed. This includes courses taken for professional recertification or license renewal.
  • 10.4.2 Pre-Licensing Courses:
    • Pre-licensing courses will follow the same refund policies as detailed in Sections 4 and 5, with no additional exceptions for course completion or non-attendance.

10.5 No Exceptions for Online Digital Add-ons

  • 10.5.1 Digital Materials and Add-ons:
    • Any digital materials, course extensions, or additional digital resources purchased during the course are non-refundable. This applies even if the student is granted an exception under another provision (e.g., military service).

10.6 Finality of Decisions

  • 10.6.1 No Further Exceptions Beyond Those Listed:
    • No additional exceptions will be considered beyond the policies listed in this section. www.TSINational.com reserves the right to enforce this policy without exceptions for any unlisted circumstances.
  • 10.6.2 Appeals for Special Circumstances:
    • In rare cases, if a student believes an extenuating circumstance is not covered in this policy but warrants special consideration, they may submit an appeal through the support system. However, decisions on such appeals will be final and binding, and will not be revisited once made.

11. Compliance with Federal and State Laws

This section ensures that www.TSINational.com adheres to relevant federal and state laws, including state-specific regulations for Texas, Oregon, and Colorado. Additionally, it includes protections for www.TSINational.com in the event of legal changes or unintentional non-compliance due to limited resources.

11.1 Compliance with Texas Education Code (TEC) Section 132.061

  • 11.1.1 Texas-Specific Refund Requirements:
    • www.TSINational.com complies with Texas Education Code Section 132.061, which requires pro rata refunds based on the portion of the course not completed by the student at the time of withdrawal or termination.
    • Refunds are processed based on the percentage of course content accessed, with refunds being calculated and issued within 60 days of withdrawal, in accordance with Texas law.

11.2 Compliance with Oregon-Specific Refund Policy

  • 11.2.1 Oregon-Specific Refund Guidelines:
    • For students residing in Oregon, www.TSINational.com follows the Oregon Department of Education’s pro rata refund policy, which allows refunds for students who complete less than 50% of the course content. Refunds are processed within 30 days of receiving a withdrawal notice.

11.3 Compliance with Colorado-Specific Refund Policy

  • 11.3.1 Colorado-Specific Refund Guidelines:
    • www.TSINational.com adheres to refund policies mandated by the Colorado Division of Private Occupational Schools, offering refunds based on the proportion of course time completed at the time of withdrawal.
  • 11.3.2 Colorado Refund Schedule:
    • Refunds will be provided according to the following schedule:
      • Within the first 10% of the course: 90% refund.
      • After 10% but within 25% of the course: 75% refund.
      • After 25% but within 50% of the course: 50% refund.
      • After 50% but within 75% of the course: 25% refund.
      • No refund will be issued after 75% of the course is completed.

11.4 Compliance for All Other States

  • 11.4.1 General Compliance:
    • For students residing in states other than Texas, Oregon, or Colorado, www.TSINational.com will follow applicable state laws regarding refund policies, with refunds issued according to the state’s respective regulations.
    • If a conflict arises between state laws and this refund policy, www.TSINational.com will adjust the policy to comply with the state’s requirements for that specific student.

11.5 Compliance with Federal Guidelines and Consumer Protection

  • 11.5.1 FTC and Consumer Protection Compliance:
    • www.TSINational.com complies with FTC guidelines related to consumer protection, advertising, and online course offerings to ensure services are properly represented.
  • 11.5.2 PayPal Seller Protection Program:
    • Refunds and payments processed through PayPal are governed by PayPal’s Seller Protection Program, ensuring compliance with its refund and dispute resolution guidelines.

11.6 Disclaimer for Changes in Laws and Unintentional Non-Compliance

  • 11.6.1 Automatic Compliance with Law Changes:
    • www.TSINational.com strives to follow all applicable federal and state laws. In the event that laws change after a student’s enrollment or the refund policy needs to be updated to reflect legal changes, this policy will be interpreted to comply with the new legal requirements.
    • Students are responsible for reviewing the policy at the time of purchase to ensure they understand the current terms and conditions.
  • 11.6.2 Unintentional Non-Compliance Disclaimer:
    • Due to the evolving nature of federal and state laws, www.TSINational.com cannot guarantee immediate adjustments to this policy for every legal change. However, the company commits to acting in good faith to adjust the policy when changes become known.
    • www.TSINational.com will not be held liable for any unintentional non-compliance with laws or regulations if the refund policy does not immediately reflect such changes. If a conflict arises between this policy and any applicable law, www.TSINational.com will comply with the law as required and adjust the policy accordingly.

11.7 Limitation of Liability for Misinterpretation

  • 11.7.1 No Warranty of Accuracy:
    • While www.TSINational.com endeavors to keep its refund policy up to date with applicable laws, the company does not warrant the accuracy of the policy’s legal interpretation in every jurisdiction.
    • www.TSINational.com shall not be liable for any penalties or disputes arising from unintentional misinterpretation of state or federal laws, provided that the company acts in good faith to update the policy when legal updates are identified.

12. Contact Information for Refund and Support Inquiries

This section provides clear instructions on how students can contact www.TSINational.com for any inquiries regarding refunds, support, or other course-related issues, emphasizing the use of the online support system.

12.1 Contact Methods

  • 12.1.1 Online Support System:
    • All refund requests and support inquiries must be submitted through the official online support ticketing system available at www.TSINational.com.
    • This system ensures that all requests are documented, tracked, and responded to in a timely manner.
  • 12.1.2 Email Support:
    • For general inquiries or non-refund-related issues, students may contact support@TSINational.com. However, any formal refund requests or issues related to course access must be submitted through the online support system for proper documentation and processing.

12.2 Response Timeframe

  • 12.2.1 Standard Response Times:
    • www.TSINational.com strives to respond to all inquiries within 48 hours during regular business days. This response time applies to both refund requests and general support inquiries.
  • 12.2.2 Extended Timeframes for Certain Requests:
    • For more complex inquiries, including disputes and refund appeals, response times may extend up to 7 business days. However, www.TSINational.com will make every effort to provide a status update within the initial 48-hour window.

12.3 Escalation of Issues

  • 12.3.1 Escalation Procedures:
    • If a student’s issue is not resolved to their satisfaction through the normal support process, they may request to escalate the matter by submitting a support ticket labeled for management review.
    • Management will review escalated requests within 7 business days, and a final decision will be provided.

12.4 Refund Processing Timeline

  • 12.4.1 Processing Time for Approved Refunds:
    • Once a refund request is approved, the refund will be processed within the timeframes specified by the course type or state regulation (e.g., 30 days for Oregon and Colorado, 60 days for Texas and other general cases).
  • 12.4.2 Payment Method for Refunds:
    • Refunds will be processed via the original payment method. If the original method is no longer available, alternative arrangements may be made, but this may extend the processing timeframe.

12.5 Support Hours

  • 12.5.1 Business Hours:
    • www.TSINational.com provides support services during normal business hours, which are:
      • Monday to Friday: 9 AM to 5 PM (CST).
      • No support services are available on weekends or public holidays.
  • 12.5.2 After-Hours Inquiries:
    • Inquiries submitted after hours, on weekends, or on public holidays will be addressed on the next business day. Students should expect delays during non-business hours.

12.6 No Walk-In Support or Phone Support

  • 12.6.1 Online-Only Support:
    • All support and refund inquiries must be processed online through the official support ticketing system. www.TSINational.com does not provide phone support or in-person (walk-in) support, and students are expected to use the online system to resolve any issues.

12.7 Misuse of Support System

  • 12.7.1 Abuse of Support:
    • www.TSINational.com reserves the right to suspend or limit a student’s access to the support system if the student is found to be abusing the system by submitting excessive or repetitive requests without valid reasoning.
  • 12.7.2 Harassment or Threatening Behavior:
    • Any student engaging in harassment or issuing threats towards support staff will have their access to services and courses immediately terminated without refund, and legal action may be taken if necessary.

13. Final Provisions

This section outlines the final provisions of the refund policy, including enforceability, interpretation, and jurisdiction.

13.1 Entire Agreement

  • 13.1.1 Binding Agreement:
    • This refund policy, along with any terms and conditions outlined during enrollment, constitutes the entire agreement between the student and www.TSINational.com regarding refunds, course access, and payments.
  • 13.1.2 No Additional Terms:
    • No other terms, verbal agreements, or representations outside this policy will be considered binding unless provided in writing and formally acknowledged by both parties.

13.2 Amendments and Updates

  • 13.2.1 Right to Amend:
    • www.TSINational.com reserves the right to amend or update this refund policy at any time, with changes being effective as of the date of publication on the official website.
  • 13.2.2 Automatic Adjustments for Legal Compliance:
    • This refund policy will automatically adjust to comply with any changes in federal, state, or local laws. Students are responsible for reviewing the policy at the time of enrollment to ensure they understand the applicable terms.

13.3 Interpretation of Policy

  • 13.3.1 Compliance Interpretation:
    • If any part of this policy is found to be inconsistent with applicable laws or regulations, the policy will be interpreted in such a way as to bring it into compliance with those laws, without voiding the remaining sections.
  • 13.3.2 No Waiver of Rights:

13.4 Governing Law and Jurisdiction

  • 13.4.1 Governing Law:
    • This refund policy is governed by and shall be construed in accordance with the laws of the State of Texas, without regard to conflict of law principles.
  • 13.4.2 Jurisdiction:
    • Any disputes arising from or related to this refund policy will be subject to the exclusive jurisdiction of the state and federal courts located in Travis County, Texas.

13.5 Severability

  • 13.5.1 Severability Clause:
    • If any provision of this refund policy is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision will be severed from this policy, and the remaining provisions will remain in full effect.