Terms and Conditions

TSI NATIONAL – TERMS OF USE

(PURCHASE AGREEMENT & COURSE ACCESS LICENSE)

Effective October 31, 2025 | Governing Law: State of Texas | Venue: Travis County, TX

Welcome to TSI National. Access to and use of the TSI National website, online courses, materials, and related services (collectively, the “Services”) are governed by the following terms and conditions (“Terms”).
By purchasing, enrolling in, or accessing any Service, you agree to be bound by these Terms, the Refund Policy, and the Security & Data-Protection Policy.
Acceptance at checkout or payment submission constitutes your legally binding electronic signature under the Electronic Signatures in Global and National Commerce Act (15 U.S.C. §7001 et seq.) and Texas Business & Commerce Code §322.

1. License and Access Restrictions

Each enrollment provides a single individual, non-transferable, non-exclusive license to access TSI National course content for personal educational use only.
Account sharing, resale, screen recording, redistribution, or use of materials to train any artificial intelligence or data system is prohibited.
TSI monitors logins, IP addresses, and devices to enforce single-user access.
Violation results in immediate termination without refund and may trigger civil action under 17 U.S.C. §501.

2. User Responsibilities

You agree to provide accurate identity information, protect your login credentials, and maintain your own compatible device and internet connection.
You are responsible for all activity under your account.
Impersonation, false information, or misuse of credentials constitutes fraud and may be reported to regulators or law enforcement.

3. Academic Integrity

All forms of cheating, content copying, scraping, or redistributing TSI materials are prohibited.
Taking any action to falsify progress or exam completion results in immediate termination without refund and potential legal or administrative referral.

4. Refund Policy

Refunds are governed exclusively by the TSI National Refund Policy.
This policy is the sole method for resolving refund or withdrawal requests.
Attempting to bypass it through chargebacks or alternate channels constitutes breach of contract.

5. Chargebacks and Payment Disputes

  • Chargebacks after course access or login are prohibited.

  • Any “unauthorized transaction” claim must include a valid police report.

  • By enrolling, you authorize TSI to use system logs, IP data, and timestamps as proof of delivery.

  • You agree to reimburse TSI for all processor penalties, collection costs, and reasonable attorney’s fees associated with invalid disputes or chargebacks.

6. Proof of Delivery

By using the Services, you consent to the use of TSI’s electronic records—including order IDs, login timestamps, quizzes, and system logs—as conclusive evidence of course delivery and access for any billing or legal dispute.

7. Technology and Availability

Services are provided “AS IS” and “AS AVAILABLE.”
TSI does not guarantee uninterrupted access and is not responsible for outages, maintenance, or third-party service failures.
Users are responsible for their own technology setup and connectivity.

8. No Guarantee of Results

TSI National provides educational access only.
We make no guarantee or representation regarding state exam passage, licensure approval, or employment outcome.
Changes in state or federal requirements do not entitle users to refunds or damages.

9. Intellectual Property

All course content, layouts, videos, assessments, and written materials are the exclusive property of TSI National LLC or its licensors and are protected by U.S. Copyright Law.
Copying, republishing, or using any content outside of personal study is strictly prohibited.

10. Support Conduct

All support inquiries must be submitted through the official online support ticketing system.
Abusive or threatening behavior toward staff will result in immediate termination without refund and may be referred to law enforcement.

11. Termination of Access

TSI may suspend or revoke access without prior notice for policy violations, fraud, chargeback activity, or misuse of systems.
Termination for cause voids refund eligibility.

12. Arbitration and Venue

All disputes shall be resolved by binding arbitration in Travis County, Texas, under the Federal Arbitration Act (9 U.S.C. §§1–16) and the rules of the American Arbitration Association.
You waive all rights to a jury trial or class action participation.
Judgment on the arbitration award may be entered in any court of competent jurisdiction.

13. Indemnification

You agree to indemnify and hold harmless TSI National, its officers, employees, and affiliates from any claims, losses, or expenses (including attorney’s fees) arising from your actions, breach, or misuse of the Services.

14. Limitation of Liability

To the fullest extent permitted by law, TSI’s total liability shall not exceed the course fee paid by you.
TSI is not liable for indirect, incidental, or consequential damages, including lost data, profits, or access interruptions.

15. Modifications and Severability

TSI may modify these Terms at any time by posting updates online at https://tsinational.com/terms-and-conditionsv2/.
Continued use constitutes acceptance of modifications.
If any provision is deemed invalid, the remainder remains enforceable.
No oral modifications are valid.

16. Entire Agreement

These Terms, the Refund Policy, and the Security & Data-Protection Policy constitute the entire agreement between you and TSI National.
Continued use after updates signifies acceptance of all revised terms.

Contact Us

TSI National LLC
📧 support@tsinational.com
📞 512-529-4241
📍 Austin, Texas 78739