Terms and Conditions
Purchase Agreement and Limited Course Access License
These Terms and Conditions (“Terms”) govern purchases from and use of the websites, courses, instructional materials, assessments, tools and related services of TSI National LLC (“TSI,” “we” or “us”), collectively the “Services.” “You” means the purchaser or user accepting these Terms, including an organization on whose behalf an authorized representative purchases Services.
PLEASE REVIEW THESE TERMS BEFORE PURCHASE. THEY INCLUDE A LIMITED ACCESS PERIOD, WARRANTY DISCLAIMERS, LIMITATIONS OF LIABILITY AND INDIVIDUAL ARBITRATION PROVISIONS. TEXAS LAW GOVERNS, SUBJECT TO APPLICABLE FEDERAL LAW AND RIGHTS THAT CANNOT LAWFULLY BE WAIVED.
1. Agreement; Electronic Acceptance
By affirmatively accepting these Terms at checkout or another enrollment process that presents them, you agree to these Terms, the Refund and Cancellation Policy and the specific product and enrollment commitments applicable to your purchase. You represent that you have legal capacity to enter this agreement and authority to use the payment method and bind any organization for which you act. Electronic acceptance is intended as your signature to the extent recognized by the federal E-SIGN Act and Texas Business & Commerce Code Chapter 322. You may print or save these Terms and your order confirmation.
Our Privacy Policy and Security & Data-Protection Policy describe applicable information practices. Acceptance of these Terms does not substitute for any separate consent required by law.
2. Limited License; 70-Day Access
STANDARD ONLINE COURSE ACCESS IS 70 DAYS FROM PURCHASE OR ENROLLMENT, AS APPLICABLE, UNLESS THE PRODUCT, A PAID EXTENSION OR A WRITTEN AGREEMENT EXPRESSLY PROVIDES A DIFFERENT PERIOD.
Each enrollment grants one designated learner a limited, nonexclusive, nontransferable license to use the purchased materials for personal study during the applicable access period. No ownership of course content is transferred. Access is not perpetual. Delaying a first login, choosing not to study, failing to complete the course or changing employment does not pause or restart the access period. Extensions, course changes and transfers require TSI’s written approval or a separately offered purchase and are not automatic entitlements.
Group purchases provide only the number of seats purchased. The purchaser must assign seats through the authorized enrollment process and may not share learner credentials, resell access or substitute learners after use without TSI’s written authorization. A separate written organizational agreement controls any expressly different seat or access provisions.
3. Course Selection; Licensing and Completion Requirements
You are responsible for reviewing the state, license line, course format, prerequisites, access period and any class dates before ordering, and for providing accurate learner and licensing information. State-exam registration, examination fees, fingerprinting, applications and regulator charges are separate unless the product expressly includes them. TSI does not control examination vendors, regulators, employers, examination scheduling or licensing decisions.
Credit, certificates and completion reporting depend on satisfaction of the applicable course and regulatory requirements, which may include identity verification, instructional time, attendance, assessments and truthful affidavits or proctor attestations. Passing a state examination does not by itself complete a TSI course or replace a required course affidavit. TSI may withhold an unearned certificate or incomplete reporting and correct inaccurate records as required by law. Learners must supply requested accurate information in time for applicable deadlines; no provision excuses TSI from a reporting duty imposed on it.
4. Educational Services; No Guarantee of Results
Course materials, practice scores, study recommendations and tutoring are educational resources. They do not constitute legal, financial, employment or individualized professional advice. Any automated or AI-assisted feature may produce incomplete or inaccurate output and does not replace official course requirements or regulator instructions. It has no authority to amend this agreement or approve a refund.
TSI DOES NOT GUARANTEE EXAMINATION PASSAGE, A PARTICULAR SCORE, LICENSURE, REGULATORY APPROVAL, EMPLOYMENT, INCOME OR EMPLOYER REIMBURSEMENT. Testimonials and prior results do not promise an individual outcome. You remain responsible for your preparation, application accuracy and professional decisions. Published practice targets are study guidance, not a pass guarantee.
5. Prices, Payment and Refunds
You authorize the disclosed purchase amount and applicable taxes. Discounts apply only as offered and do not create a right to a later price adjustment. No subscription, renewal or additional charge is authorized merely by accepting these Terms. TSI may decline or cancel an unfulfilled order affected by a material pricing error, unavailable service or unauthorized payment; any collected amount for a purchase TSI does not supply will be handled under applicable law and the Refund and Cancellation Policy.
Purchases are final and nonrefundable, used or unused, except as expressly provided in the Refund and Cancellation Policy or required by applicable law or binding enrollment commitments. Its permitted $50 administrative cancellation deduction, eligibility conditions, caps and tax treatment control. The Refund and Cancellation Policy prevails over any inconsistent refund language in these Terms, including any required application of Texas Education Code §132.061. A refund request, support acknowledgment or account closure is not refund approval.
Notify Support of a duplicate, incorrect or unrecognized charge. TSI may submit relevant purchase, acceptance, delivery, activity and communication records to a payment provider in responding to a dispute, subject to applicable privacy requirements. A payment dispute does not itself establish fraud or waive a required remedy. This agreement does not impose a chargeback penalty or restrict lawful payment-dispute rights.
6. Account Security and Permitted Use
Provide accurate information, safeguard your credentials and promptly report unauthorized access. You are responsible for activity you authorize or enable through a breach of your obligations, but are not assigned responsibility for a security failure caused by TSI merely because it involves your account. You must maintain a compatible device, supported browser and internet connection and follow reasonable security and access instructions.
You may not share or sell credentials; impersonate a learner or proctor; fabricate attendance, identity, progress or completion; cheat or use prohibited assistance; disrupt the Services; introduce malicious code; bypass access controls; or scrape, extract, record, distribute or commercially exploit protected content without permission. Use of protected materials to train an AI model or populate an external content system is prohibited except where expressly licensed or protected by nonwaivable law.
7. Intellectual Property; Submitted Materials
TSI and its licensors retain all rights in course text, videos, questions, explanations, software, designs, trademarks and other protected materials. Permitted personal study and authorized downloads do not grant republication, resale or derivative-product rights. Statutory rights that cannot be restricted by contract remain unaffected. TSI may seek available legal or equitable remedies for infringement or unauthorized access.
You retain rights in materials you submit and grant TSI a nonexclusive license to use them only as reasonably necessary to provide, support, secure and document the Services, comply with law and resolve related disputes, consistent with the Privacy Policy. You represent that you have permission to submit them. Do not upload another person’s confidential or sensitive information unless necessary and authorized.
8. Availability; Third Parties; Events Beyond Control
Services may require maintenance and may experience interruptions. TSI may update instructional content, tools and interfaces without materially reducing a purchased service. Third-party websites, platforms, payment processors, examination vendors and carriers operate under their own terms; a link or integration does not make TSI responsible for their independent acts or decisions. TSI remains responsible for its own contractual and legal obligations.
To the extent permitted by law, TSI is excused from delay caused by events beyond its reasonable control, including natural disasters, public emergencies, government restrictions and third-party communications or utility failures not caused by TSI. TSI will use reasonable efforts to restore affected service. This provision does not permit indefinite retention of payment for a service TSI cannot materially deliver; the Refund and Cancellation Policy and mandatory remedies continue to apply.
9. Suspension and Termination
TSI may restrict or terminate affected access for a material breach of these Terms, verified academic misconduct, unauthorized use, nonpayment or a credible security threat. Immediate restriction may be necessary to protect users, systems or content; where appropriate, TSI may require verification or correction before restoration. Restrictions will be limited to the circumstances reasonably supporting them and remain subject to applicable law and refund obligations.
Harassment, unlawful threats and abusive interference with support operations are prohibited. Good-faith complaints, honest reviews, refund requests and lawful payment disputes do not, by themselves, violate these Terms. Termination does not waive accrued payment obligations or available remedies. Refunds and cancellation of the associated course access are governed by the Refund and Cancellation Policy.
10. Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AND EXCEPT FOR EXPRESS PURCHASE COMMITMENTS, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TSI DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. TSI DOES NOT WARRANT THAT EVERY FEATURE WILL BE CONTINUOUSLY AVAILABLE, ERROR-FREE OR COMPATIBLE WITH EVERY DEVICE, OR THAT USE WILL PRODUCE A PARTICULAR RESULT.
These disclaimers do not negate the service expressly purchased, a binding written warranty, a mandatory standard of performance or any warranty that applicable law prohibits TSI from disclaiming.
11. Limitation of Liability and Allocation of Risk
TO THE FULLEST EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF TSI AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS AND LICENSORS FOR CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THIS AGREEMENT WILL NOT EXCEED THE AMOUNT ACTUALLY PAID TO TSI FOR THE PARTICULAR COURSE OR SERVICE GIVING RISE TO THE CLAIM. MULTIPLE CLAIMS DO NOT INCREASE THAT LIMIT.
TO THE FULLEST EXTENT PERMITTED BY LAW, THOSE PARTIES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST BUSINESS OR EMPLOYMENT OPPORTUNITIES, LOST DATA OR EXPECTED SAVINGS, EVEN IF ADVISED THAT SUCH LOSS WAS POSSIBLE. THESE LIMITATIONS APPLY TO CONTRACT, WARRANTY, TORT AND OTHER CLAIMS, INCLUDING CLAIMS BASED ON TSI’S OWN ORDINARY NEGLIGENCE, WHETHER SOLE OR CONCURRENT.
THESE LIMITATIONS DO NOT EXCLUDE OR LIMIT LIABILITY FOR FRAUD, GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR PERSONAL INJURY CAUSED BY NEGLIGENCE; REQUIRED REFUNDS; OR ANY LIABILITY, DAMAGES, STATUTORY REMEDIES OR ATTORNEY’S FEES THAT APPLICABLE LAW DOES NOT PERMIT TO BE EXCLUDED OR LIMITED. The parties intend these provisions as an allocation of commercial risk reflected in the purchase price, enforceable only to the extent lawful. No provision is a waiver of nonwaivable rights under the Texas Deceptive Trade Practices–Consumer Protection Act or another applicable consumer-protection law.
12. Indemnification for Your Misconduct
To the extent permitted by law, you will indemnify TSI and its officers, employees and agents against third-party claims and reasonable, documented losses and legal expenses to the extent caused by your unlawful conduct, infringement of another person’s rights, fraudulent submissions, unauthorized distribution of TSI content or material breach of these Terms. TSI will provide prompt notice and reasonable cooperation. TSI may control its defense through reasonably selected counsel; no settlement may impose an admission or nonmonetary obligation on you without your consent, not unreasonably withheld. This obligation does not apply to the extent a claim results from TSI’s own negligence, fraud, willful misconduct or violation of law, and does not shift to you costs that consumer law requires TSI to bear.
13. Texas Governing Law; Individual Arbitration
TSI is based in Texas and administers its sales and Services from Texas. Texas law governs this agreement and related disputes, without applying conflict-of-law rules that would displace that choice, except that the Federal Arbitration Act governs the arbitration agreement. This choice does not displace applicable federal law, mandatory regulatory obligations or nonwaivable protections that apply to a purchaser in another state.
EXCEPT AS PROVIDED BELOW, YOU AND TSI AGREE TO RESOLVE DISPUTES ARISING FROM THIS AGREEMENT OR THE SERVICES THROUGH BINDING INDIVIDUAL ARBITRATION, INSTEAD OF A JURY TRIAL OR CLASS ARBITRATION. Either party may elect small-claims court for a qualifying individual claim. Either party may seek temporary court relief necessary to protect intellectual property or security pending arbitration. Nothing restricts reporting to a regulator or relief that the law makes nonwaivable.
The American Arbitration Association (AAA) will administer consumer disputes under its Consumer Arbitration Rules and Consumer Due Process Protocol. Applicable AAA commercial rules govern genuinely commercial disputes. AAA requirements control filing, fees and hearing arrangements. TSI will pay the fees allocated to it; consumers retain available fee waivers and a reasonably convenient hearing location or a permitted remote proceeding. A Texas governing-law provision does not require a consumer to travel to Texas contrary to those requirements.
A court decides whether an arbitration agreement was formed and whether it is enforceable. The arbitrator may award individual relief available under applicable law, including required statutory remedies and fees, and must provide a written decision. Judgment may be entered in a court with jurisdiction. If AAA declines a case because TSI fails to meet its obligations, the consumer may pursue the claim in court.
Arbitration will proceed individually, without consolidation or class proceedings unless both parties agree after the dispute arises. If a restriction on a particular claim or remedy is unenforceable, that claim or remedy may proceed in court to the extent required by law; it does not authorize class arbitration. For court proceedings not required elsewhere by mandatory law or the small-claims exception, the parties consent to exclusive jurisdiction and venue in the competent state courts of Travis County, Texas, or federal courts serving that county.
14. Notices; SMS and Text Messages
Keep your contact information current. TSI may send order, access, course and support notices to the contact details you provide. When you voluntarily provide a mobile number for a purchase, enrollment or support request, you authorize related service texts, including automated account notices, study reminders and practice-test progress updates, within the scope permitted by law. Message frequency varies; message and data rates may apply. Text consent is not a condition of purchase, and these Terms do not authorize marketing texts that require separate consent.
Reply STOP to opt out or contact Support@TSINational.com; other reasonable methods of revocation remain available. STOP may stop all TSI texts sent through the same shared number. Reply HELP or contact Support for help. Automated sending numbers are not monitored for ordinary support conversations. Provide only a number you are authorized to use and notify TSI if it changes. Carriers and TSI do not guarantee message delivery or timing; check your account and official course requirements rather than relying solely on reminders.
15. Privacy; Records and Cooperation
TSI may maintain order, electronic acceptance, access, assessment, attendance, support and transaction records for fulfillment, security, compliance and dispute resolution under applicable privacy and retention requirements. Records establish only what they actually show; an enrollment or login alone is not proof of completed instruction or attendance. You agree to provide accurate information reasonably required to resolve an account or completion issue. TSI may make disclosures required by law or authorized under its Privacy Policy; this provision does not authorize unrestricted disclosure of personal information.
16. Entire Agreement; Changes; Continuing Provisions
These Terms, the applicable Refund and Cancellation Policy and the express product and enrollment commitments form the agreement for the purchase. Mandatory law controls; a specifically applicable written enrollment agreement controls over inconsistent general provisions, and the Refund and Cancellation Policy controls refund calculations and required cancellation remedies. Nothing excludes liability for fraudulent statements or disclaims an express purchase commitment.
TSI may update terms for future purchases. Publication of revised terms or continued use of an existing purchase does not alone replace that purchase’s accepted agreement. A material amendment to an existing agreement requires valid assent where required by law. Only an authorized TSI representative may approve an exception or modification; automated content does not do so.
If a provision is unenforceable, it will be limited or severed only as permitted by law, leaving the remainder effective; the specific severability rule in Section 13 controls arbitration. Failure to enforce a provision once is not a continuing waiver. TSI may assign this agreement in connection with a business transfer if the successor assumes the obligations and your nonwaivable rights are preserved. You may not assign your learner license without TSI’s written consent. Provisions concerning ownership, accrued payment obligations, lawful limitations of liability, indemnification and dispute resolution survive expiration or termination to the extent applicable.
Contact
TSI National LLC · Austin, Texas 78739
Support@TSINational.com · Submit a support ticket
